Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) govern your use of the AiMavrik website and, where applicable, our professional services and the AiMavrik Catalyst platform. By using the site, engaging us, or using the platform, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it. A separate signed agreement prevails over these Terms where they conflict.

2. Definitions

Services

Collectively, the Professional Services and the Catalyst Platform Services.

Professional Services

Consulting, implementation, automation, workflow engineering, operating-system and website work delivered by AiMavrik.

Catalyst Platform Services

The forthcoming AiMavrik Catalyst SaaS platform and related features.

Customer Data

Content, files and data you or your users provide to, or generate within, the Services.

3. Scope of services

AiMavrik currently delivers Professional Services. The Catalyst Platform Services are in development; the clauses below anticipate them and will apply once the platform is made available to you.

4. Professional Services

• Engagements & scope: work is defined in a proposal, statement of work or written agreement.
• Your responsibilities: you provide timely access, accurate information, approvals, and the rights to materials you give us.
• Deliverables: on full payment, agreed deliverables and their ownership transfer as set out in your agreement; we retain our pre-existing tools, methods and know-how.
• Fees: as stated in your proposal or agreement.

5. Catalyst Platform Services (forthcoming)

• Accounts: you are responsible for your account, your users and keeping credentials secure.
• Subscriptions & trials: plans, trials and their limits will be described at sign-up; trials may change or end.
• Workspace ownership & Customer Data: you own your Customer Data. You grant us the limited rights needed to host and operate the platform for you.
• Uploaded files & AI processing: content you upload may be processed by AI features to deliver the service; we do not use it to train models.
• Automation logs & integrations: the platform may generate operational logs and connect to third-party tools you authorise.
• Availability & maintenance: we aim for high availability but do not guarantee uninterrupted service. See Platform Status and Service Level Principles.
• Usage limits: fair-use and plan limits may apply to protect platform stability.
• Termination & data export: you may stop using the platform; on termination you will have a reasonable opportunity to export Customer Data before deletion, subject to the DPA.
• Future billing: pricing and billing terms will be presented before any paid subscription begins.

6. Acceptable use

You agree to use the Services lawfully. Prohibited activities are described in our Acceptable Use Policy, which forms part of these Terms.

7. Ownership & intellectual property

You retain ownership of your Customer Data and of deliverables assigned to you under your agreement. AiMavrik retains all rights in its platform, software, methods, templates and pre-existing intellectual property.

8. AI-generated outputs

Some Services use AI. AI outputs are provided to assist you and can contain errors; they are not professional advice. You are responsible for reviewing outputs before relying on them. See AI Transparency and Responsible AI.

9. Confidentiality

Each party will protect the other’s confidential information and use it only to perform under these Terms.

10. Third-party services

The Services may integrate with third-party tools you choose to connect. Those tools are governed by their own terms. See our Sub-processor List.

11. Warranties & disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated or required by law, the Services and any AI outputs are provided “as is”. We do not claim any ISO, SOC, GDPR or other certification we do not hold.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential losses, and each party’s total liability arising from the Services is limited to the fees paid for the specific Services giving rise to the claim in the preceding twelve months. Nothing limits liability that cannot be limited by law.

13. Term & termination

Engagements run for the period stated in your agreement. Either party may terminate for material breach not cured within a reasonable notice period. Data handling follows our Data Retention Policy and the DPA.

14. Governing law & disputes

These Terms are governed by the laws of India. The courts at the registered seat of Aimavrik Technologies LLP will have jurisdiction, without prejudice to any mandatory rights you have under local law.

15. Changes to these terms

We may update these Terms as the Services and Catalyst platform evolve. Continued use after changes means you accept the updated Terms.

16. Contact

Questions about these Terms? Email hello@aimavrik.com.