Manual QA listens to a handful of calls. Everything the business then believes about its quality — the coaching, the compliance record, the report the client reads — rests on which calls happened to be picked.
It is the same leak Aimavrik works on everywhere: work that only happens when someone gets to it. The lead nobody called. The invoice nobody chased. The call nobody listened to.
VoxAudit connects to any dialer through a webhook. It receives the call's metadata and a link to the recording.
Your team selects the calls to audit, or sets a sampling rule and lets it run. Only the calls selected are audited.
Each call is scored parameter by parameter against the scorecard you build for that client — with the reason for every score.
Reports cover agent coaching, process quality, compliance and customer voice — as client-ready PDF packs, on a schedule, by email.
The business defines the scorecard, per client. Every call is scored per parameter against it, and every score comes with its reason.
Fatal compliance flags. Sentiment. Call outcome. Coaching feedback for the agent — drawn from the call itself.
VoxAudit works with Hindi calls, English calls, and mixed-language calls — one scorecard, whichever language the call moves through.
Agent coaching, process quality, compliance and customer voice — produced as client-ready PDF packs, with scheduled email delivery.
Client-ready PDF packs built from a scorecard you and your client agree on, delivered on the schedule you set.
Process quality and compliance read against each client's scorecard, with fatal compliance flags surfaced per call.
Per-parameter scores with the reason attached, and coaching feedback per call — so the coaching conversation starts from what was actually said.
VoxAudit stores call metadata and audit results. The recording itself is fetched from your dialer's link at audit time, analysed, and not retained.
How VoxAudit processes data, and which providers it relies on, is published in the same documents that govern everything Aimavrik operates: the Sub-processor List, the Data Processing Agreement and AI Transparency.
Open the Trust CenterPlans start at ₹9,999 per month, with audit minutes billed separately. Full pricing is published on voxaudit.in.