Service Level Principles
This website is owned and operated by Aimavrik Technologies LLP under the AiMavrik brand. In this document, “AiMavrik”, “we”, “us” and “our” refer to Aimavrik Technologies LLP.
1. Overview
These are the principles that guide how we support and maintain our services. They describe our intent and approach. They are not a contractual service-level agreement (SLA); any binding commitments would be set out in a written agreement.
2. Support philosophy
We aim to be responsive, honest and practical. When you raise an issue, we want to understand it quickly, tell you what we know, and work towards a resolution — without over-promising.
3. Maintenance approach
We maintain our services to keep them secure and reliable, applying updates and fixes as part of ongoing operations. Where maintenance may affect you, we aim to minimise disruption.
4. Planned updates
We improve our services over time. Significant planned changes that could affect how you work will, where practical, be communicated in advance through appropriate channels.
5. Issue prioritization
We prioritise issues by impact and urgency. As a guide, we treat problems that affect security or make a service unusable as the most urgent, followed by significant functional issues, then minor issues and improvements. Prioritisation is a matter of judgement, not a fixed timetable.
6. Customer communication
We aim to keep affected customers informed during significant issues and to be transparent about what happened and what we are doing. See Platform Status for how we report availability.
7. Important note
This page sets out principles only. It does not create response-time or uptime guarantees and is not an SLA. See also Business Continuity.
| Topic | Contact |
|---|---|
| General enquiries | hello@aimavrik.com |
| Privacy & data protection | hello@aimavrik.com |
| Security | hello@aimavrik.com · see Responsible Disclosure |
| Legal notices | hello@aimavrik.com |